[Intermittent] Degraded Access to Management Planes

Incident Report for Platform9

Resolved

This incident has been resolved.
Posted Sep 06, 2023 - 04:59 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 05, 2023 - 23:42 PDT

Identified

We've identified a related bottleneck where we're observing network congestion on the backend and we've formulated a plan to attempt to mitigate it. The management plane may still be unstable at this time until we've taken these full mitigation steps.
Posted Sep 05, 2023 - 13:48 PDT

Update

We are continuing to investigate this issue.
Posted Sep 05, 2023 - 10:31 PDT

Investigating

We are currently investigating an issue impacting multiple customers' ability to access their management plane instances. Attempts will sometimes result in 502 errors.

We will continue to update this post as more details become available.
Posted Sep 05, 2023 - 10:31 PDT
This incident affected: Platform9 Cloud.
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