Platform9 management planes are unreachable

Incident Report for Platform9

Resolved

No issues reported after monitoring the fix for 5 hours. With customers able to access their management plane, the issue stands resolved.
Posted Oct 13, 2020 - 08:55 PDT

Update

The situation is still being monitored. So far, no issues have been reported.
Posted Oct 13, 2020 - 06:43 PDT

Monitoring

Our vendor has identified and implemented a fix. Affected customers are now able to access their management plane.
Posted Oct 13, 2020 - 03:01 PDT

Identified

Certain customers cannot reach their management plane deployments. It has been identifed to be a network issue with our Data Center service provider. They are working to resolve it
Posted Oct 13, 2020 - 02:35 PDT
This incident affected: Platform9 Cloud.
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